Shipping Policy

Last updated: September 14, 2026

Thank you for shopping with EPVENDZ. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, holidays, product launches, or other exceptional circumstances, processing may take longer.

2. Shipping Times

Our estimated delivery time is:

7–12 business days

Delivery times are estimates and may vary depending on your location, the shipping carrier, customs processing, or circumstances outside our reasonable control.

Please note that order processing time is separate from the estimated shipping time.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, EPVENDZ may offer free or discounted shipping as part of a promotion.

4. Order Tracking

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If you have not received tracking information or believe there is an issue with your shipment, contact us at epvendz@gmail.com.

5. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us immediately at epvendz@gmail.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

6. Delayed Orders

Delivery delays may occasionally occur due to carrier delays, customs processing, severe weather, public holidays, high shipping volumes, transportation disruptions, or other circumstances outside our reasonable control.

If your order is significantly delayed beyond the estimated delivery period, please contact epvendz@gmail.com with your order number and we will assist you.

7. Lost Packages

If tracking indicates that your package may have been lost in transit, contact us at epvendz@gmail.com with your order number.

We will review the available tracking information and work with you to determine the appropriate next steps.

Where required by applicable consumer law, EPVENDZ remains responsible for delivery until the goods have been delivered to you or another person designated by you.

8. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please check around your property and designated delivery locations, ask household members or neighbors, and review any notices or additional tracking information provided by the carrier.

If you still cannot locate your package, contact us at epvendz@gmail.com and we will review the situation.

9. International Shipping

EPVENDZ may ship to customers in multiple countries.

International shipments may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties, taxes, and customs charges that are not collected during checkout.

Customs processing may cause additional delivery delays.

10. Multiple Packages

Some orders containing multiple products may be shipped separately.

If this occurs, you may receive multiple packages and tracking numbers. Receiving one package does not necessarily mean that the remainder of your order is missing.

11. Order Changes and Cancellations

If you need to change or cancel your order, contact epvendz@gmail.com as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has already shipped.

Please refer to our Refund Policy for additional information regarding cancellations, returns, and refunds.

12. Contact Us

For questions regarding shipping or an existing order, contact:

EPVENDZ
Email: epvendz@gmail.com

Please include your order number when contacting us about an existing purchase.