Refund Policy

Last updated: September 14, 2026

At EPVENDZ, we want you to be satisfied with your purchase. Please review our refund and return policy below before placing your order.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You must also provide proof of purchase or your order number.

To request a return, contact us at epvendz@gmail.com with your order number and reason for the return.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at epvendz@gmail.com.

Please include your order number and, where applicable, photos showing the issue. We will review the matter and work to provide an appropriate replacement or refund.

Non-Returnable Items

Certain products cannot be returned, including:

• Items that have been used, damaged, or altered after delivery

• Items returned without their original packaging where the packaging is necessary to resell the product

• Gift cards

• Clearance or final-sale items, where permitted by applicable law

• Products that cannot be returned for hygiene, health, or safety reasons once opened, where permitted by applicable law

Your statutory consumer rights are not affected by this policy.

Return Shipping

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If a return is caused by an error on our part or an eligible defective or damaged product, EPVENDZ will provide instructions regarding return shipping.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow your bank, credit card provider, or payment processor additional time to process and post the refund.

Shipping charges may not be refunded unless required by applicable law or the return resulted from an error by EPVENDZ.

Order Cancellations

If you need to cancel or change an order, contact us at epvendz@gmail.com as soon as possible.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

Lost or Missing Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, contact us at epvendz@gmail.com with your order number.

We will review the shipment information and assist you with the next steps.

If tracking shows an order as delivered but you cannot locate it, please check the delivery location and contact the shipping carrier where appropriate before contacting us.

Exchanges

If you would like a different product, please contact us at epvendz@gmail.com. Depending on product availability and the circumstances of your order, we may arrange an exchange or ask you to return the original item and place a new order.

European Union and Other Mandatory Consumer Rights

If you are located in a jurisdiction that provides mandatory cancellation, withdrawal, return, refund, warranty, or other consumer rights, those rights apply regardless of any conflicting provision in this policy.

For example, eligible consumers in the European Union may have a statutory right to withdraw from certain distance purchases within 14 days, subject to applicable exceptions and legal requirements.

Contact Us

For questions about returns or refunds, contact:

EPVENDZ
Email: epvendz@gmail.com